Conflict Resolution

Just a few notes from our great speaker on conflict resolution:

CONFLICT = danger + opportunity!!

Try this for effective communication:
level 1 - describe event
level 2 - feelings/emotions
level 3 - meaning/significance
level 4 - what does it cause you to feel about yourself?

"couch time" - make space and time to do it!

And don't forget the 13 ways to handle conflict and a model for active listening (handouts)

Does anyone else have good resources on effective communication and conflict resolution? Any thoughts you had on this meeting? I'd love to hear them - leave a comment!